Cart is empty FAQs
1. GENERAL INFORMATION & CONTACT
Where is your store located?
Our business and fulfillment location is located in San Francisco, California.
Address: 1963 33rd Ave, San Francisco, CA 94116, United States
How can I contact customer service?
You can reach our dedicated support team through email or phone:
Email: support@nifteymart.shop
Phone: +1 (213) 585-3905
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
How do I sign up for promotional emails?
You can sign up on our website’s homepage in the lower section labeled Sign up & Save to receive exclusive promotional updates and discount offers.
2. SHIPPING & DELIVERY
What are your shipping costs?
We offer FREE Shipping on all orders shipped within the United States with no minimum purchase required. International shipping fees (if applicable) are calculated transparently at checkout.
What are your processing and transit times?
Order Cut-Off Time: 5:00 PM (EST) (Monday – Friday)
Order Processing Time: 1 to 3 business days (Monday – Friday)
Domestic Transit Time (USA): 3 to 7 business days (Monday – Friday)
Total Estimated Delivery Time (USA): 4 to 10 business days
International Transit Time: 5 to 10 business days
Will I receive an order confirmation email?
Yes, once you complete your order online, you will automatically receive an order confirmation email containing your itemized receipt.
How do I track my order?
Once your shipment has been dispatched, you will automatically receive a shipping confirmation email containing a tracking number and a direct link to monitor your package status in real-time.
3. RETURNS, REFUNDS & CANCELLATIONS
What is your return policy window?
We offer a 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return. Items must be new, unused, unwashed, and returned in their original packaging with all tags attached.
How do I initiate a return?
To start a return, please contact us at support@nifteymart.shop or call +1 (213) 585-3905 with your Order ID and reason for return. Once approved, ship your package via a trackable carrier to:
Niftymart Returns Department
1963 33rd Ave, San Francisco, CA 94116, United States
Who pays for return shipping?
Damaged, Defective, or Incorrect Items: If the return is due to our error, Niftymart will provide a prepaid shipping label at no cost to you ($0 Return Shipping Fee).
Customer Preference / Change of Mind: If you are returning an item due to personal preference, wrong size, or change of mind, the customer covers the return shipping cost.
Are there any restocking fees?
No, we do not charge any restocking or administrative fees ($0.00 Restocking Fee).
How long do refunds take?
Once your return package is received, our team will inspect it within 2 business days. Upon approval, your refund will be credited back to your original payment method within 48 hours (2 business days). Please allow 5 to 10 business days for your bank to post the refund.
Can I cancel my order?
Before Shipment: You may request a full cancellation within 48 hours of placing your order if it has not yet been processed or dispatched.
After Shipment: If your order has already shipped, it cannot be canceled in transit. You will need to receive the package and follow our Return & Refund Policy.
4. PAYMENTS & SECURITY
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, Visa Electron) as well as secure digital wallets including PayPal and Apple Pay.
Is my payment information secure?
Yes. nifteymart.shop strictly adheres to PCI DSS compliance standards and utilizes 256-bit SSL encryption to ensure all transaction and card information is fully encrypted and secure. We do not store your credit card details on our servers.
5. Support Contact
For any additional questions regarding orders, shipping updates, or returns, feel free to contact us
Email: support@nifteymart.shop
Phone: +1 (213) 585-3905
Address: 1963 33rd Ave, San Francisco, CA 94116, United States