At Nifteymart, we want you to be satisfied with your purchase. If you need to return an eligible item, you may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must generally be unused, in new condition, and returned with its original packaging and included accessories. Items that are returned damaged or incomplete due to customer handling may not be eligible for a refund.

Return Eligibility

  • Return requests must be submitted within 30 days of delivery.
  • Items must be returned in their original, unused condition whenever applicable.
  • Products should be returned with their original packaging, accessories, manuals, and other included components.
  • Items damaged, altered, used, or missing components due to customer handling may not qualify for a refund.
  • If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.
  • There is no restocking fee for eligible returns.
  • Returns are accepted by mail only.

How to Request a Return

To request a return, contact us at support@nifteymart.shop with your order number and a brief description of the reason for the return.

If your return is eligible, we will provide the applicable return instructions and return address.

Please do not send an item back without contacting us first, as an unauthorized return may delay the processing of your refund.

Return Shipping

For eligible standard returns, return shipping arrangements will be communicated when the return is approved.

If you received an item that is damaged, defective, or different from what you ordered, Nifteymart will provide appropriate assistance regarding the return shipping or replacement, depending on the circumstances.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If the return is approved:

  • The refund will be issued to your original payment method.
  • We will process the approved refund within 48 hours after the return has been approved.
  • After we process the refund, your bank or card issuer may require additional time before the funds appear in your account.
  • For credit or debit card payments, refunds commonly take approximately 5–10 business days to appear, depending on the financial institution.
  • You will receive a refund confirmation by email showing the applicable refunded amount.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at support@nifteymart.shop within 30 days of delivery.

Please include your order number and, where possible, clear photographs or a short video showing the issue. This information helps us investigate the problem and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund. If the issue resulted from an error on our part, we will provide appropriate return instructions.

Lost or Undelivered Packages

If your order has not arrived within the delivery timeframe stated in our Shipping Policy, please contact us at support@nifteymart.shop.

We will review the tracking information and, where necessary, contact the applicable shipping carrier to investigate the shipment.

If a package is confirmed as lost in transit and cannot be delivered, we will provide an appropriate resolution, which may include a replacement or a full refund to the original payment method, depending on the circumstances.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it yet:

  1. Check your bank or card account again.
  2. Contact your card issuer or payment provider, as posting times can vary.
  3. Contact your bank if necessary.
  4. If you still have not received the refund after the applicable processing period, contact us at support@nifteymart.shop or +1 213-585-3905.

We will review the transaction and assist you with the status of your refund.

Order Details and Customer Responsibility

Please carefully review your order before completing your purchase, including product selection, size, color, quantity, and shipping information.

Providing accurate order and delivery information helps prevent avoidable delays, returns, or delivery issues.

Contact Us

If you have questions about returns or refunds, please contact:

Email: support@nifteymart.shop
Phone: +1 213-585-3905
Business Address: 1963 33rd Ave, San Francisco, CA 94116, USA