Refund Policy

By placing an order through nifteymart (operating via nifteymart.shop), you agree to the terms below. We set these policies to ensure that you are fully aware of our return, refund, and exchange procedures. These policies are applicable to all orders placed within the United States.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the exact same condition that you received it: new, unworn, unused, unwashed, with all original tags attached, and in its original packaging.

  • Proof of purchase or order confirmation is required.

  • Items sent back to us without first requesting a return will not be accepted.

B. RETURN PROCESS & SHIPPING COSTS

To start a return, please contact us at support@nifteymart.shop or call us at +1 (213) 585-3905.

If your return is accepted, we will send you return instructions and the appropriate return address.

  • Damaged, Defective, or Incorrect Items (Store Error): If the return is due to our error (defective, damaged, or wrong item shipped), nifteymart will provide a prepaid shipping label at no cost to you ($0 Return Shipping Fee).

  • Customer Preference / Change of Mind: If you are returning an item due to personal preference, wrong size, or change of mind, the customer is responsible for covering the return shipping cost.

Return Address:

nifteymart Returns Department

1963 33rd Ave, San Francisco, CA 94116, United States

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Please attach clear photos or videos of the issue when emailing us at support@nifteymart.shop.

D. EXCHANGES

We only replace items that are damaged, defective, or incorrect. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

E. RESTOCKING FEE

We do not charge any restocking or administrative fees on returns ($0.00 Restocking Fee).

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Inspection: Within 2 business days of receipt at our warehouse.

  • Approval & Processing: If approved, you’ll be automatically refunded on your original payment method within 48 hours (2 business days).

  • Bank Processing Time: Please remember it can take 5 to 10 business days for your bank or credit card company to process and post the refund to your account statement.

G. ORDER CANCELLATIONS & UNUSED DISCOUNTS

  • Order Cancellations: You may request to cancel your order within 48 hours of purchase if it has not yet been processed or dispatched. If the order has already shipped, it cannot be canceled in transit and must be returned following this policy.

  • Unused Discounts: Once a purchase is completed, we do not offer retroactive refunds or adjustments for discounts or promo codes that were not applied at the time of checkout. Discounts must be applied during the purchase process.

CONTACT US

If you have any further questions or concerns regarding our return policy, please contact our customer service team:

Email: support@nifteymart.shop

Phone: +1 (213) 585-3905

Address: 1963 33rd Ave, San Francisco, CA 94116, United States